Privacy and Confidentiality are the essence of being trusted.

Duty of client’s confidentiality is an obligation under the law and is the core professional principle of TFS.

Confidentiality is a wider duty to keeping information confidential; it is the duty not to misuse it, ie, without the consent of our client or former client to make any use of it or to cause any use to be made of it by others otherwise than for our client’s benefit. The duty of confidentiality applies to information about our client’s affairs irrespective of the source of the information. It continues despite the end of the relationship with the client.

Everything we do for your client is assumed to be private and confidential and you can place your trust in TFS.

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TFS Export Ltd. T/A TFS and TradeFinance Solutions (TFS)

 Privacy Policy

At TFS, we’re committed to protecting and respecting your privacy, to provide you with an informed choice when providing your personal information. TFS strives for full compliance in accordance with the European Union’s General Data Protection Regulation (GDPR). GDPR enumerates a number of Rights of Data Subjects which we respect as your rights.

This policy explains:

• When and why we collect personal information about people who visit our website.
• Products and services this policy covers.
• What information we might collect from you and store.
• How we get your consent for the collection and storing of your information.
• How we use that information and the conditions under which we may disclose it to others.
• Your rights and choices with respect to your information.
• How we protect your information to keep it secure.
• How to contact us directly with questions.

We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.

Any questions regarding this policy and our privacy practices should be sent by email to info@tfso.co.uk

Who are we?

TFS is an independent trade enabler company based in Birmingham UK working with SMEs around the world. TFS Ltd is registered in England and Wales and has registered number 06409351.

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about our services, or if you sign up to receive information from us via the consent form located on our website.

What type of information is collected from you?

We may collect information on our email campaigns, such as whether you have read an email sent by us, when and how many times. We will use this information to improve content and services and to inform groups of users about relevant products and services.

The personal information we collect might include your name, job title, address, email address, IP address, and information regarding what pages are accessed and when. If you sign up to an event hosted by us that requires payment, your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

How is your information used?

We may use your information to:

• Process an enquiry you have made.
• To carry out our obligations arising from any contracts entered into by you and us.
• Send you communications which you have requested via the consent form.
• Process a job application.

Apart from the above, we will never pass your personal information to anyone else without your consent unless we are obliged to do so: by law and/or pursuant to government or regulatory requests; by a law enforcement agency requesting it in connection with the commission of any offence (once we are reasonably satisfied as to the circumstances surrounding the request); to protect our users and ourselves or to ensure the proper operation of our systems.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations.  We will hold your personal information on our systems for as long as is necessary for the relevant activity, or if is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell your information to third parties.

We will not share your information with third parties for marketing purposes.

Third-Party Service Providers working on our behalf

We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Your choices

You have a choice about whether or not you wish to receive information from us. Should you change your mind about receiving information from us there will always be an unsubscribe link on any marketing communications.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: info@tfso.co.uk or telephone on + 44 (0)121 724 0133 

How you can access and update your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: info@tfso.co.uk

Security precautions in place to protect the loss, misuse, or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information is encrypted and protected. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Transferring your information outside of the UK

We will only pass on information about you as an individual (as opposed to aggregate information) to third parties overseas to enable us to perform services requested by you. If we transfer your information outside of the UK, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy.

If you use our services while you are outside the UK, your information may be transferred outside the UK to provide you with those services.

Sale of business

If this business is sold or integrated with another business, your details may be disclosed to our advisors any prospective purchasers and their advisers and will be passed on to the new owners of the business.

Review of this policy

We keep this policy under regular review. This policy was last updated in June 2023